Terms of Service

These Terms of Service ("Terms") set forth the terms and conditions of your use of Weeloom Tales located at https://www.weeloomtales.com (“Weeloom Tales,” “we,” “us”). Use of “you” or “your” refers to the user accessing and/or using the Services.

They cover this website at https://www.weeloomtales.com (“Website” or “website”), our apps, and everything we offer through them (together, the "Services").

Part A applies to everyone who visits our website or uses our Services. Part B applies only if you begin to create a character, create an account and/or subscribe to Services we offer.

By accessing and/or using the Services, you agree to these Terms. If you don't agree with the Terms or the Privacy Policy, do not use or access the Services.

Please read Section 12 carefully. It requires most disputes to be resolved by individual arbitration and limits class actions and jury trials. You can opt out — see Section 12.5.

PART A — APPLIES TO EVERYONE

1. About These Terms

1.1 We may update these Terms. We reserve the right to make changes to the Terms at any time. If we make a material change, we'll give you at least 30 days' notice by email or through our website before it takes effect. Changes required by law or needed to address a security risk may take effect right away.

1.2 Continuing to use the Services after a change means you accept it. If you don't accept a change, stop using the Services and cancel your subscription. Cancellations will be handled in accordance with Section 18 below.

1.3 We may change or pause the Services. We can modify, suspend, or discontinue any part of the Services at any time. We may also limit access. We aren't liable if the Services are unavailable.

2. Who May Use the Services

2.1 You must be at least 18 (or the age of majority where you live) and able to enter a binding contract to use the Services.

2.2 The Services are for adults. Children may not create accounts or subscribe. 2.3 If you share Weeloom Content with a minor or child, you're responsible for reviewing it first and deciding whether it's appropriate for that minor.

3. Acceptable Use

3.1 You agree not to:

(a) use the Service to submit or generate content that is unlawful, infringing, defamatory, obscene, sexually explicit, hateful, harassing, violent, or that sexualizes or endangers an individual;

(b) use the Service to generate content involving real identifiable individuals in a defamatory, harassing, or sexualized manner;

(c) submit the real name, photograph, home address, school or employer, contact details, or any other information that identifies or could reasonably identify any individual, including a minor;

(d) submit anyone else's personal information, or any information or data you don't have the right to submit;

(e) impersonate anyone, or break any law or infringe any third party’s rights;

(f) upload malware, interfere with the Services, or try to gain unauthorized access to our systems or other users' accounts;

(g) try to manipulate, jailbreak, or circumvent the Service’s content controls or safety filters to produce content that breaks these rules or the law, including through prompt injection or jailbreaking;

(h) automated means to access the Service; or

(i) use the Services in any manner that violates the law.

3.2 We may review, filter, or remove content and suspend or terminate accounts that break these rules — without refund. We're not obligated to monitor, but we may.

4. Our Rights in Weeloom Content

4.1 We own or have a right to the Services and everything we create or generate through them — stories, text, illustrations, characters, audio, video, digital books, software, our trademarks and logos, and the look and feel of the Services (together, "Weeloom Content"). This includes content generated in your account through the Services.

4.2 If you somehow acquire any rights in Weeloom Content, you assign them to us and agree to sign anything reasonably needed to confirm that.

4.3 Weeloom Content does not include your own content. Section 15 covers that.

4.4 If you send us feedback, suggestions, ideas or recommendations (“Feedback”), you hereby grant us an unlimited, irrevocable, perpetual, transferable, non-exclusive, royalty-free, worldwide license to use and/or incorporate the Feedback into the Service, without paying you or crediting you.

4.5 All rights we don't expressly grant are reserved.

5. Privacy

Our Privacy Policy at https://www.weeloomtales.com/pages/privacy explains what we collect and how we use it. It's part of these Terms. By using the Services, you agree to the Privacy Policy. If you do not agree with the Privacy Policy, do not use the Services.

6. Messaging

6.1 What this covers. In the future, we may decide to integrate the Service with third-party messaging platforms, such as WhatsApp, Telegram or other internet protocol messaging platforms (each, a "Messaging Service"). If we do, and you elect to use such a feature, this section applies to your use of that feature and the Messaging Service. If we ever add SMS text messaging, this section applies to that too.

6.2 It's optional. You never have to give us a phone number or messaging handle, and doing so is never a condition of buying anything from us or using the Service.

6.3 Your consent happens at the form, not here. When we ask for your number or messaging handle or username, we'll ask for your consent to message you at that moment, on the form where you enter it — and we'll tell you which Messaging Service we'll use. This section describes how our messaging works. It is not itself your consent to receive messages.

6.4 Two kinds of messages. We may send:(a) Service messages — about your account, billing, security, or subscription activities; and (b) Marketing messages — promotions, new features, and offers.

We ask for these separately. Agreeing to service messages does not sign you up for marketing messages.

6.5 You need an account with the Messaging Service. To receive our messages through the Messaging Service, you need your own account with the Message Service. That service is a separate company with its own terms and privacy policy, which apply to you directly. We don't control it and aren't responsible for it, for its handling of your information, or for its availability.

6.6 Frequency and cost. Message frequency varies. Messages use your internet data, and your data charges may apply. If we send SMS, standard message and data rates may apply. Any charges are between you and your carrier or provider.

6.7 Stopping messages. Reply STOP to any message to opt out, or HELP for help. You can also block us in the Messaging Service, email support@weeloomtales.com, or change your account settings. We'll honor an opt-out made by any reasonable method, and we'll stop within a reasonable time. Opting out of marketing messages doesn't stop service messages about your account, and vice versa — tell us which you want to stop.

6.8 Delivery isn't guaranteed. Messaging Services and carriers aren't liable for delayed or undelivered messages, and neither are we.

6.9 Tell us if your number or handle changes. You agree to notify us promptly at support@weeloomtales.com if you give up, change, or deactivate a phone number or messaging account you gave us. You're responsible for messages we send to a number or handle you gave us before you told us it changed.

6.10 Disputes about messages. Any dispute relating to messages we send is covered by Section 12 (arbitration and class action waiver).

7. Your Promises to Us

Each time you use the Services, you represent and warrant that:

7.1 You're at least 18 and can enter into this agreement.

7.2 The information you give us is accurate and current.

7.3 You own or have all rights needed to submit the information you submit to us, and the information you submit to us does not and will not infringe or violate any third party’s intellectual property, privacy, publicity, or other rights.

7.4 Any character you create through our Services is fictional, and you have not used the real name, photo, address, school, employer, contact details or other information (including through your weekly story direction submissions) that identifies or could reasonably identify any individual, including a minor.

7.5 Any phone number or messaging account you give us is yours, you control it, and you're authorized to receive messages there.

7.6 Your use of the Services follows Section 3 and all applicable laws.

8. Indemnification

8.1 You will defend and indemnify us. You agree to defend, indemnify, and hold harmless Weeloom Tales, its affiliates, owners, members, managers, officers, directors, employees, agents, and service providers (the "Weeloom Parties") from any and all claims claims, losses, damages, fines, and costs (including reasonable attorneys' fees) arising from: (a) a breach of any representation and warranty you made to us; (b) any information or data you submit to us; (c) your use of the Services or of any Weeloom Content; (d) your breach of these Terms or of any law; or (e) your violation or infringement of any third party’s intellectual property, privacy, publicity, or other rights.

8.2 We may take over the defense of any such claim at your expense. If we do, you'll cooperate with us. You can't settle any claim in a way that binds us without our written consent.

8.3 Weeloom Tales will not indemnify you. Under no circumstances will Weeloom Tales defend, indemnify, or hold harmless you or any other user, for any reason, including any claim that Weeloom Content infringes a third party’s rights.

9. Disclaimers

9.1 THE SERVICES AND ALL WEELOOM CONTENT ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS," WITHOUT WARRANTY OF ANY KIND.

9.2 TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEELOOM PARTIES DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY AS TO ANY MATTER, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, SUITABILITY, AND NON-INFRINGEMENT.

9.3 We don't promise that: (a) the Services will be uninterrupted, secure, or error-free; (b) Weeloom Content will be accurate, original, unique, or appropriate for any particular individual; (c) Weeloom Content will qualify for copyright or any other legal protection; (d) Weeloom Content won't be similar to content generated for other users or to existing works; or (e) content will be preserved or available, except as stated in Section 18.

9.4 Our content is generated by automated systems. Stories, illustrations, audio and other media produced through the Service are generated by artificial intelligence (“AI”) based on the input you provide. Outputs, including Weeloom Content, are generated automatically and may be unexpected, inaccurate, or unsuitable for consumption, reading or review. You are responsible for reviewing Weeloom Content, including content generated by AI, before sharing it with anyone, including a minor. We recommend that you watch, read or listen (where applicable) to each story before presenting it to anyone, including a minor. We do not guarantee that AI generated content will be appropriate for any particular individual, age, sensitivity, or circumstance.

9.5 The Services are for entertainment only. Generated content is not advice of any kind. It is not, and must not be relied upon as, educational, medical, psychological, developmental, educational, or therapeutic guidance.

9.6 Nothing we say — in the Services, in support, or in marketing — creates a warranty.

10. Limitation of Liability

10.1 NO INDIRECT DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEELOOM PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, GOODWILL, DATA, OR CONTENT — WHETHER IN CONTRACT, TORT, OR ANY OTHER THEORY, AND EVEN IF WE WERE TOLD SUCH DAMAGES WERE POSSIBLE.

10.2 LIABILITY CAP. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS COMBINED WILL NOT EXCEED FIFTY U.S. DOLLARS (US $50.00).

10.3 These limits are a basic part of our agreement. We couldn't offer the Services at these prices without them. They apply even if a remedy fails its essential purpose.

11. Copyright Complaints

We respect copyright and will remove infringing material. We'll also terminate accounts of repeat infringers.

If you believe material on the Services infringes your copyright, send a DMCA notice to our designated agent at copyright@weeloomtales.com.

Our full notice-and-takedown process, including what your notice must contain and how to file a counter-notice, is at https://www.weeloomtales.com/copyright. Knowingly filing a false infringement claim can make you liable for damages and attorneys' fees under 17 U.S.C. § 512(f).

12. Disputes, Arbitration, and Class Action Waiver

This section affects your legal rights. Please read it.

12.1 What it covers. Any dispute between you and Weeloom Tales relating to these Terms, the Services, messages we send, or your relationship with us — whatever the legal theory, and whether it arises before, during, or after your use of the Services.

12.2 Talk to us first — this step is required. Before starting arbitration or any other proceeding, email us at support@weeloomtales.com with your name, your account email (if applicable), a description of the dispute, and your proposed resolution. We'll email you at your account address or the email you used to email us (as applicable).

We'll then have 90 days to try to resolve it in good faith. Either of us can ask for a phone or video settlement call, and both of us agree to join. Completing this step is a condition of starting arbitration. Time limits pause during these 90 days.

12.3 Arbitration. If we can't resolve it in 90 days, you and we agree that the dispute will be resolved by binding individual arbitration, not in court, except as stated in Section 12.6.

The American Arbitration Association will administer the arbitration under its Consumer Arbitration Rules. One arbitrator will decide. The Federal Arbitration Act governs this section. The arbitration will take place by videoconference.

The arbitrator will issue a written decision and may award only individual relief to you or us — not relief affecting anyone else.

12.4 NO CLASS ACTIONS. NO JURY TRIALS. YOU AND WE MAY EACH BRING CLAIMS ONLY INDIVIDUALLY — NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT COMBINE MORE THAN ONE PERSON'S CLAIMS. YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL.

If any part of this Section 12.4 is held unenforceable as to a particular claim, that claim alone moves to the courts in Section 13.2 and everything else stays in arbitration. If Section 12.4 is held unenforceable entirely, then Section 12.3 is void.

12.5 How to opt out. You can opt out of Sections 12.3 and 12.4. Email hello@weeloomtales.com within 30 days of first accepting these Terms. Include your name, your account email (if applicable), and a statement that you're opting out. Opting out doesn't affect anything else in these Terms. If you opt out, Section 13.2 applies.

12.6 Exceptions. Either of us can bring an individual claim in small claims court if it qualifies. Either of us can also ask a court for an injunction to stop infringement of intellectual property or unauthorized access to the Services.

12.7 Many similar claims. If 25 or more similar disputes are filed by the same law firm or coordinated group within 90 days, they'll be handled in batches of up to 50, with one arbitrator and one set of fees per batch. Time limits pause for disputes waiting on a later batch.

12.8 In any dispute, each party shall be responsible for their own costs and expenses, including their attorneys fees.

12.9 This Section 12 survives termination.

13. General Terms

13.1 Assignment. You can't assign these Terms without our written consent. We can assign them freely, including in a merger or sale of our business.

13.2 Governing law and courts. The laws of the Commonwealth of Virginia govern these Terms, without regard to conflict-of-laws rules. The Federal Arbitration Act governs Section 12. Subject to Section 12, any court proceeding must be exclusively brought in the state or federal courts having jurisdiction in Fairfax County, Virginia, and you consent to their jurisdiction. You and we each waive any right to a jury trial.

13.3 Time limit on claims. Any claim must be brought within one year after it arises, or it's barred. This doesn't apply where the law prohibits shortening that period.

13.4 No waiver. If we don't enforce a provision, we haven't waived it. Waivers must be in writing and apply only once.

13.5 Severability. If a provision is unenforceable, it will be removed — and the rest of the provision and these Terms stay in effect. Section 12.4 has its own severability rule, which controls for that section.

13.6 Survival. Sections that should survive by their nature do — including 3, 4, 6, 7, 8, 9, 10, 11, 12, 13, 15, 18 (cancellation), and 19 (refunds).

13.7 Entire agreement. These Terms, the Privacy Policy, and the plan terms shown at checkout are the whole agreement between us. They replace anything said or written before. Except as described in Section 1.1, any deviations or customizations to these terms must be in writing and signed by the both of us.

13.8 No reliance. You haven't relied on any statement, promise, or marketing material other than what's written in these Terms.

13.9 No third-party beneficiaries. Only the Weeloom Parties (for Sections 8, 9, and 10) and the app store providers named in the Addendum (as applicable) can enforce these Terms. No one else.

13.10 Force majeure. We're not liable for delays or failures caused by things outside our reasonable control — natural disasters, war, labor disputes, government action, internet or power outages, cyberattacks, or third-party provider failures.

13.11 Notices. You agree to receive communications from us electronically, by email or in-app. These satisfy any legal requirement that a notice be in writing. Send notices to us at hello@weeloomtales.com.

13.12 Third-party links. We're not responsible for third-party sites or services we link to or integrate with. Your dealings with them are between you and them.

13.13 California notice. Under California Civil Code § 1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or (800) 952-5210.

13.14 Term. These Terms apply from the first time you access and/or use the Services and continue in effect for as long as access and/or you use the Services and/or subscribe to the Services.

13.15 Termination. We may terminate your access and/or use of the Services at any time and/or for any reason.

PART B — APPLIES TO SUBSCRIBERS AND ANY USER THAT BEGINS TO CREATE A USER

Part B applies once you begin to create a character, create a Service Account or subscribe to the Services. Everything in Part A still applies.

14. Your Account

14.1 You need an account (a "Service Account") to use the subscription component of the Services. Give us accurate information and keep it current.

14.2 You agree to keep your Service Account credentials secure. You understand and agree that you’re responsible for everything that happens in your Service Account. You also agree to not share your password with, or provide account access to, any person under the age of 18. Your account contains billing information, subscription settings, personal contact details, and your full library and submission history. Permitting a child to access your account directly is a breach of these Terms, and you accept the risks and consequences of doing so. You agree to promptly notify us at support@weeloomtales.com if you become aware of any unauthorized access to or use of your account.

14.3 Your Service Account is personal to you. Don't share, sell, or transfer your account.

14.4 We may suspend or terminate your account at any time if you break these Terms, if your use creates risk or legal exposure for us or anyone else, or if the law requires it.

15. Your Content

15.1 "Your Content" means everything you submit, upload or make available to your Service Account, including the character names and traits, story ideas and direction, weekly submissions, preferences, prompts, and anything else you provide through your Service Account.

15.2 You own Your Content. Nothing here transfers ownership of Your Content to us.

15.3 The license you give us. You grant us a worldwide, non-exclusive, royalty-free, fully paid, sublicensable, and transferable license to perform all such acts with respect to Your Content in order to (a) provide you the Services you have subscribed to; (b) provide customer support; (c) review content for safety, quality, and compliance with these Terms; and (d) diagnose problems and improve how the Services work. This license ends when you cancel your subscription Service, except for any information retained as described in these Terms, our Privacy Policy or as required and/or permitted by law.

15.4 Marketing. We may use Your Content in de-identified or aggregated form to promote the Services. We will not feature a specific character or story you created in advertising in a way that identifies you.

15.5 When you request to have Your Content or Service Account deleted:(a) we delete Your Content from our active systems; and (b) we may keep copies of some of Your Content in routine backups for a limited time or as permitted or required by law.

16. Stories We Generate and What You Can Do With Them

16.1 What you can do. As long as you're following these Terms and your payments are current, during your Subscription Period, you may access, view, and share the stories and other Weeloom Content generated in your Service Account for your personal, non-commercial, household use.

16.2 What you can't do. You may not:(a) sell, license, rent, distribute, or use Weeloom Content commercially; (b) modify or create derivative works from it, except through features we provide; (c) use the Services or Weeloom Content to train or improve any AI model, or to build a competing product; (d) reverse engineer the Services, scrape them, use bots, remove our notices or watermarks, or get around our security or usage limits.

17. Payment and Automatic Renewal

17.1 The Services require a paid subscription. You must pay your monthly or annual subscription (as applicable) to keep using the Services and have access to your Service Account. Prices and features are shown at checkout.

17.2 AUTOMATIC RENEWAL. YOU'RE BILLED IN ADVANCE FOR THE PERIOD YOU CHOOSE — MONTHLY OR ANNUAL (“SUBSCRIPTION PERIOD”). YOUR SUBSCRIPTION RENEWS AUTOMATICALLY AT THE END OF EACH PERIOD, AND WE'LL CHARGE YOUR PAYMENT METHOD THE THEN-CURRENT PRICE, UNLESS YOU CANCEL FIRST.

17.3 Cancel any time in your Service Account settings. Cancellation takes effect at the end of your current period. You keep access until then.

17.4 Free trial. We may offer a free trial period. Unless you cancel before the free trial period ends, it converts to a paid subscription and we'll charge you. We'll remind you at least 2 days before it converts. Free trial periods are limited to one (1) per Service Account.

17.5 Payment authorization. You authorize us and our payment processors to charge your payment method on a recurring basis until you cancel. You confirm you're allowed to use that payment method.

17.6 Taxes are added where required and are your responsibility.

17.7 Price changes. We may increase or decrease prices. Any such change will take effect at your next renewal, after at least 30 days' notice. If you don't agree, you can cancel your subscription prior to your next renewal date, so that you are not charged an increased price.

17.8 Failed payments and chargebacks. If a payment fails or is reversed, we may suspend or terminate all or part of your access to the Services. Before disputing a charge with your bank, contact us at support@weeloomtales.com and try to resolve it. You're responsible for our costs from an unwarranted chargeback.

17.9 App store purchases. If you subscribe through an app store, that store's billing, renewal, cancellation, and refund rules also apply — and its refund rules control over Section 19.

18. Cancellation and Termination of your Subscription

18.1 Ending the agreement. You can cancel your subscription at any time (Section 17.3) or request to delete your account. We can suspend or terminate your access to the Services (including your Subscription and/or Service Account, as applicable) at any time, with or without cause or notice.

18.2 Following Termination. Following the termination or expiration of your subscription Service, we delete Your Content from our active systems, except for any information retained as described in these Terms, our Privacy Policy or as required and/or permitted by law.

18.3 You can ask us to delete your data sooner, as described in the Privacy Policy. We may keep certain information that is permitted and/or required by law.

18.4 You still owe any fees accrued before termination.

19. Refunds

19.1 Fees are non-refundable, except as stated here or as the law requires.

19.2 Free trial. Cancel any time during a free trial and you won't be charged.

19.3 TO THE MAXIMUM EXTENT PERMITTED BY LAW, FOLLOWING THE FREE TRIAL PERIOD (IF APPLICABLE) ONCE A STORY IS GENERATED IN YOUR ACCOUNT DURING A BILLING PERIOD, THAT PERIOD'S FEE IS FULLY EARNED AND NON-REFUNDABLE. FOR CONSUMERS IN THE E.U., U.K. AND AUSTRALIA, YOU UNDERSTAND THAT YOU WAIVE ANY RIGHT TO WITHDRAW FROM A SUBSCRIPTION AT THE POINT OF FIRST STORY GENERATION FOLLOWING YOUR TRIAL PERIOD.

19.4 No partial refunds. Once stories have been generated for a given Subscription Period, there's no refund — prorated or otherwise — for that period.

19.5 Cancelling stops future charges but doesn't refund what you've already paid.

19.6 Any refund we choose to give is at our discretion and doesn't obligate us to give another.

19.7 If you are a paid subscriber to the Services, and we terminate your access and/or use of the Services, we’ll provide you notice of such termination and a pro-rated refund from the date of termination through the end of your Subscription Period.

20. Characters and Weekly Submissions

20.1 Characters are fictional. The Service allows you to create fictional characters to appear in AI-generated stories. You choose each character's name, appearance, personality, and traits. Characters must not identify any specific real person, and Your submissions must comply with these Terms, including those in Section 3.

20.2 Weekly submissions are creative direction. The weekly update you provide is a content brief describing themes, situations, or feelings you would like the stories to explore as a direction. We use it solely as input to direct the theme of the stories generated for the character(s) in your Service Account. We do not treat it as a factual record of any person's activities.

20.3 What not to submit. In addition to Section 3, you agree not to submit, and the Service does not require, any of the following: a person's full legal name, date of birth, home address, telephone number, email address, school or employer name, photographs, government identifiers, financial account details, health or medical information, sensitive personal information or other information that identifies or could reasonably identify any individual, including a minor. You further agree not to submit any content that is unlawful, defamatory, harassing, hateful, obscene, sexually explicit, or that depicts or promotes violence or harm.

20.4 We may filter, modify, or decline to process any submission that appears to violate this section, and may suspend or terminate accounts for repeated violations. We are under no obligation to monitor submissions, and our failure to act on any particular submission does not waive our rights.

Last Update: August 1, 2026