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Weeloom Tales

Refund Policy

Every Weeloom Tales book is written and drawn just for you, the buyer, so it can’t be resold or returned like something off a shelf. That’s why we let you see how your book begins before you pay, and read every page before it’s finalized and sent to the recipient.

Here’s exactly when a refund applies.

Try it before you pay

When your book comes with a free preview, you’ll see your cover and read most of your first chapter before you pay anything. If you decide not to continue, you won’t be charged.

Fix it before it’s final

You review every page before your book is final. Edit any word yourself, or ask us for a rewrite or a new picture. Changes are included in every package.

If something’s wrong with your book

If your book has a significant defect that you didn’t cause, tell us within 30 days after your book is ready. Significant defects include:

  • Distorted faces or people
  • The wrong characters
  • Blank or missing illustrations
  • Misspelled names
  • Text that contradicts your answers
  • Any other material error

We’ll fix it first, for example by regenerating the affected pages, up to three times. If we can’t fix it, we’ll refund the full purchase price.

This doesn’t cover anything caused by your own answers or uploads, such as a name spelled exactly as you typed it.

Printed books

Printed books are made to order, so once your print order has been sent for printing, all sales are final and can’t be refunded.

If your printed book arrives damaged or with a printing defect, tell us within 30 days of delivery and we’ll reprint it or refund it. A photo of the problem helps us sort it out faster.

Everything else

Otherwise, purchases are non-refundable, except where the law requires a refund. Now and then we may make an exception. If we do, it’s a one-off and doesn’t mean we’ll do the same again. All exceptions beyond the refund policy is at Weeloom Tales's sole discretion and final.

How to ask for a fix or refund

Email us at hello@weeloomtales.com with:

  • The email address you used for your book
  • What’s wrong, and which pages it’s on
  • For printed books, a photo of the damage or defect

Policy as of October 1, 2026